{"xsrfToken":"24204608eabfb10ddb6f700cebaa4eacaa06704a_lout","branding":{"id":"1","key":"demo","name":"ReactorNet Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#0069a6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0a85c9","headerLinkHoverBGColor":"#0a85c9","headerBadgeColor":"#0a85c9"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the ReactorNet Support Center","sharedPortalName":"ReactorNet Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ReactorNet Support Center","sharedPortalName":"ReactorNet Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0067a5","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10004,"serviceDeskId":1,"name":"ReactorNet Support","description":"<p>Welcome to ReactorNet's Customer Service Portal - a support portal for EPRO and Cinema Solutions users. On this portal, you can create a new help request or check the status of any previously reported issues. Simply click on <a href=\"https://reactornethelp.atlassian.net/servicedesk/customer/user/requests?page=1&amp;status=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Requests</a> here or on the bar above.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"65","name":"Account Setup: Adding Suppliers","descriptionHtml":"","callToAction":"Account Setup: Adding Suppliers","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"30","name":"Account Setup: Allowances","descriptionHtml":"","callToAction":"Account Setup: Allowances","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"37","name":"Account Setup: Contracts","descriptionHtml":"","callToAction":"Account Setup: Contracts","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"29","name":"Account Setup: Items","descriptionHtml":"","callToAction":"Account Setup: Items","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"17","name":"Account Setup: Order Guides","descriptionHtml":"<p>Use this form report issues with an Order Guide, including missing items.</p>","callToAction":"Account Setup: Order Guides","introHtml":"<p>Use this form to report issues with an Order Guide, including missing items.</p>","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"32","name":"Account Setup: Security Roles","descriptionHtml":"","callToAction":"Account Setup: Security Roles","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"33","name":"Account Setup: Supplier Account Settings","descriptionHtml":"","callToAction":"Account Setup: Supplier Account Settings","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"28","name":"Account Setup: Users & Locations","descriptionHtml":"","callToAction":"Account Setup: Users & Locations","introHtml":"","icon":10472,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"48","name":"Accounting: Budgeting & Forecasting","descriptionHtml":"","callToAction":"Accounting: Budgeting & Forecasting","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"41","name":"Accounting: Bulk Invoice Query","descriptionHtml":"","callToAction":"Accounting: Bulk Invoice Query","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"42","name":"Accounting: General Ledger","descriptionHtml":"","callToAction":"Accounting: General Ledger","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"43","name":"Accounting: Image Capture Queue","descriptionHtml":"","callToAction":"Accounting: Image Capture Queue","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"16","name":"Accounting: Invoice Approval","descriptionHtml":"","callToAction":"Accounting: Invoice Approval","introHtml":"<p>Use this form if you are having issues approving an invoice.</p>","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"15","name":"Accounting: Missing or Incorrect Invoices","descriptionHtml":"","callToAction":"Accounting: Missing or Incorrect Invoices","introHtml":"<p>Use this form to report an invoice you can't find.</p>","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"44","name":"Accounting: Payments","descriptionHtml":"","callToAction":"Accounting: Payments","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"45","name":"Accounting: Purge Transactions","descriptionHtml":"","callToAction":"Accounting: Purge Transactions","introHtml":"","icon":10484,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"58","name":"CapEx: Configuration","descriptionHtml":"","callToAction":"CapEx: Configuration","introHtml":"","icon":10485,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[8],"key":""},{"id":"59","name":"CapEx: Usage","descriptionHtml":"","callToAction":"CapEx: Usage","introHtml":"","icon":10485,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[8],"key":""},{"id":"11","name":"General: Account Questions","descriptionHtml":"","callToAction":"General: Account Questions","introHtml":"<p>Use this form if you are having trouble accessing your account, including retrieving your username or password.</p>","icon":10491,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"12","name":"General: Other Questions or Issues","descriptionHtml":"","callToAction":"General: Other Questions or Issues","introHtml":"<p>Use this form to report an issue unrelated to other types of requests on this page.</p>","icon":10491,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"61","name":"Integration: Accounts Payable","descriptionHtml":"","callToAction":"Integration: Accounts Payable","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"62","name":"Integration: Budget & Forcast","descriptionHtml":"","callToAction":"Integration: Budget & Forcast","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"26","name":"Integration: POS","descriptionHtml":"","callToAction":"Integration: POS","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"34","name":"Integration: Punchout","descriptionHtml":"","callToAction":"Integration: Punchout","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"27","name":"Integration: Supplier Integration","descriptionHtml":"","callToAction":"Integration: Supplier Integration","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"60","name":"Inventory: Configuration","descriptionHtml":"","callToAction":"Inventory: Configuration","introHtml":"","icon":10524,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11],"key":""},{"id":"31","name":"Inventory: Usage","descriptionHtml":"","callToAction":"Inventory: Usage","introHtml":"","icon":10524,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11],"key":""},{"id":"64","name":"Mobile: App Feedback","descriptionHtml":"","callToAction":"Mobile: App Feedback","introHtml":"","icon":10471,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[13],"key":""},{"id":"66","name":"Mobile: Report An Issue","descriptionHtml":"<p>Please let us know what issues you are having with the app. We will do our best to correct the issue as soon as possible.</p>","callToAction":"Mobile: Report An Issue","introHtml":"<p>Use this Request Type to notify us about an issue with the app.</p>","icon":10471,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[13],"key":""},{"id":"18","name":"Purchasing: Approving","descriptionHtml":"","callToAction":"Purchasing: Approving","introHtml":"<p>Use this form to report an issue with an order approval.</p>","icon":10496,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[5],"key":""},{"id":"22","name":"Purchasing: General Purchasing Question","descriptionHtml":"<p><a href=\"https://help.reactornet.com/epro\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Form Help</a></p>","callToAction":"Purchasing: General Purchasing Question","introHtml":"<p>Use this form for to report other general issues unrelated to the other request types shown above.</p>","icon":10496,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[5],"key":""},{"id":"14","name":"Purchasing: Ordering","descriptionHtml":"","callToAction":"Purchasing: Ordering","introHtml":"<p>Use this form if you are having an issue placing an order using any ordering method.</p>","icon":10496,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[5],"key":""},{"id":"36","name":"Purchasing: Receiving","descriptionHtml":"","callToAction":"Purchasing: Receiving","introHtml":"","icon":10496,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[5],"key":""},{"id":"19","name":"Reports: Designing","descriptionHtml":"","callToAction":"Reports: Designing","introHtml":"<p>Use this form if you are having issues with the Report Designer.</p>","icon":10482,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[6],"key":""},{"id":"1","name":"Reports: Running Reports","descriptionHtml":"","callToAction":"Reports: Running Reports","introHtml":"<p>If you have questions running a report, let us know with this request.</p>","icon":10482,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[6],"key":""},{"id":"50","name":"Training: AP","descriptionHtml":"","callToAction":"Training: AP","introHtml":"","icon":10498,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"49","name":"Training: Corporate","descriptionHtml":"","callToAction":"Training: Corporate","introHtml":"","icon":10498,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"46","name":"Training: Managers","descriptionHtml":"","callToAction":"Training: Managers","introHtml":"","icon":10498,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"76","name":"Upload Order Guides","descriptionHtml":"","callToAction":"Upload Order Guides","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[7],"key":""},{"id":"51","name":"AP Integration","descriptionHtml":"","callToAction":"AP Integration","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"53","name":"Buyer Onboarding","descriptionHtml":"","callToAction":"Buyer Onboarding","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"55","name":"CapEx Implementation","descriptionHtml":"","callToAction":"CapEx Implementation","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"13","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>This is for request that are received via email.</p>","icon":10492,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"63","name":"Integration: Processing Results","descriptionHtml":"","callToAction":"Integration: Processing Results","introHtml":"","icon":10469,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"57","name":"Inventory","descriptionHtml":"","callToAction":"Inventory","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"75","name":"Portal Request","descriptionHtml":"","callToAction":"Portal Request","introHtml":"<p>Used for request made via Help Center</p>","icon":10513,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"35","name":"Reporting","descriptionHtml":"","callToAction":"Reporting","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"52","name":"Supplier Onboarding","descriptionHtml":"","callToAction":"Supplier Onboarding","introHtml":"","icon":10551,"iconUrl":"https://reactornet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":7,"name":"Account Setup"},{"id":5,"name":"Purchasing"},{"id":4,"name":"Accounting"},{"id":6,"name":"Reporting"},{"id":8,"name":"Capital Projects"},{"id":9,"name":"System Integration"},{"id":11,"name":"Inventory"},{"id":12,"name":"Training"},{"id":13,"name":"Mobile"}],"orderMapping":{"4":[48,45,44,43,42,41,15,16],"10":[29],"8":[59,58],"9":[62,61,34,27,26],"11":[60,31],"13":[66,64],"5":[14,18,36,22],"6":[1,19],"12":[50,49,46],"7":[76,65,37,33,32,30,29,28,17],"1":[11,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e9a598ff-f592-3b10-83e9-fe2ad8222232","appLinkName":"System Confluence","appLinkUrl":"https://reactornet.atlassian.net/wiki","spaceKey":"SK","spaceName":"Support KB","spaceUrl":"https://reactornet.atlassian.net/wiki/spaces/SK","isServer":false},"labels":[],"projectKey":"RNT","serviceDeskId":1,"kbLinkDomainURLs":["https://reactornet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RNT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMWM2YTkzYi01NTFmLTRhMjctYTY3Ni0xZjMyYTYzZTk2NGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY1MTg2MjcsIm5iZiI6MTczNjUxNzQyN30.nPczjqA3a48uqgMraRrPp1pt50R9GUFlSIZtuL2d8lM","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"01c6a93b-551f-4a27-a676-1f32a63e964d","tokenDurationInMins":20}},"sharedPortal":{"name":"ReactorNet Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://reactornet.atlassian.net/wiki","kbLinkDomainURLs":["https://reactornet.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=reactornet","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"24204608eabfb10ddb6f700cebaa4eacaa06704a_lout","baseUrl":"https://reactornet.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://reactornet.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"01c6a93b-551f-4a27-a676-1f32a63e964d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"610becd0cab04dba838527c763405ea0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}